Return & Warranty Policy
We sincerely hope you would be satisfied with the new product. Based on laws and regulations related to the protection of consumer rights and interests in the US, Sewinfla has set out this Warranty Policy in which you could return, replace, or repair the products purchased in the US.
RETURN POLICIESSewinfla will accept the return or cancellation of an order under the following conditions:
(1) Items that are purchased and canceled before shipping can be canceled free of charge.
(2) Cancellations requested after shipping may be subject to a 15% processing and shipping fee. Sewinfla reserves the right to determine when this fee applies.
(3) Requesting a return after shipping, Sewinfla will accept the returns and replacements within 30 days of your receipt, and the product should not have been unpacked or used, those returns are subject to return shipping.
Please note: Sewinfla will not accept returns or replacement of products after 30 days or products that have been unpacked and used. (2) Cancellations requested after shipping may be subject to a 15% processing and shipping fee. Sewinfla reserves the right to determine when this fee applies.
(3) Requesting a return after shipping, Sewinfla will accept the returns and replacements within 30 days of your receipt, and the product should not have been unpacked or used, those returns are subject to return shipping.
WARRANTY POLICIES
Valid warranty claims will be processed within 1 year of the initial purchase. During the warranty period, Sewinfla will provide free consultation and maintenance guidance services at any time.
Please note that we do not provide free warranty service for damage caused by the customer's intentional damage or improper use, but we are offering a paid return repair service, with the customer bearing the round-trip freight.
DISCLAIMER
In order to make the product lighter and more portable, we used the most appropriate Oxford cloth material. Please take care to protect the Oxford cloth surface from moisture and damage during long-term use, as any breakage may result in a leak in the booth, reducing its efficiency. The following scenarios are not considered quality issues and are therefore not covered by the warranty.
(1) zipper or booth damage by overexerts.
(2) Zipper damage caused by repeatedly vehicle rushing.
(3) Air leakage caused by sharp objects while using.
(4) Damage to the bottom of the booth while used on rough surfaces with stones or other sharp objects.
(5) Any damage caused by fire, liquid soaking, freezing, earthquake, and other non-normal storage conditions or force majeure.
(2) Zipper damage caused by repeatedly vehicle rushing.
(3) Air leakage caused by sharp objects while using.
(4) Damage to the bottom of the booth while used on rough surfaces with stones or other sharp objects.
(5) Any damage caused by fire, liquid soaking, freezing, earthquake, and other non-normal storage conditions or force majeure.
HOW TO MAKE A WARRANTY CLAIM
We strive to ensure that every customer is satisfied with our products. If you believe your booth has a warranty issue, please do not hesitate to contact us at sewinfla@ejaee.com or submit a warranty claim using this form and a member of our support team will reach out to you once your request has been reviewed within 24 hours. We promise to provide you with a satisfactory solution. We would appreciate it if you would give us the opportunity to serve you.
SHIPPING DAMAGE CLAIMS
Inspect your products for damage as soon as they arrive. Take pictures of any damage you find and date them if possible. The shipping damage claim is very time-sensitive. Please report the shipping damage claim to us within 3 working days after delivery, or we will not accept the shipping damage claim. The applicable scenarios are as follows:
(1) The package is significantly damaged in transit, resulting in product damage.
(2) The product accessories are missing or damaged.
(3) There are obvious quality issues with the product.
(4) Other non-artificial reasons, result in the product doesn't work.
(2) The product accessories are missing or damaged.
(3) There are obvious quality issues with the product.
(4) Other non-artificial reasons, result in the product doesn't work.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sewinfla@ejaee.com.
ADDITIONAL NOTES
We try to do a better job, but the filtering won't be as good as houses that cost thousands of dollars to paint that are stationary buildings.
We are offering a customization service that can help you tailor and perfect the features you need. If you have any special requirements, please contact us at sewinfla@ejaee.com.
